1. Introduction
INFEAN Data Centers & Research Labs ("INFEAN", "we", "us", or "our") provides custom large language model development, GPU server rental, and AI deployment services. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit infean.in or use our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
2.1 Information you provide directly
- Contact details — name, work email, company name, and project details submitted through our contact form.
- Account & billing information — when you sign up for GPU rental or deployment services, including billing address and payment details processed by our payment partners.
- Project & model data — datasets, model weights, or configuration files you upload for custom LLM development, fine-tuning, or deployment.
- Support communications — messages, tickets, or call records when you contact our support or research engineering team.
2.2 Information collected automatically
- Usage data — pages visited, time spent, referring URLs, and interactions with our website.
- Device & technical data — IP address, browser type, operating system, and approximate location derived from IP.
- Infrastructure telemetry — GPU utilization, latency, throughput, and resource metrics generated while you use our compute or inference services, used strictly for billing, performance, and support purposes.
- Cookies & similar technologies — see our Cookie Policy for full details.
3. How We Use Your Information
- To provision, operate, and bill for GPU compute and LLM development services.
- To respond to inquiries, provide customer support, and communicate service updates.
- To monitor infrastructure health, detect abuse, and maintain uptime SLAs.
- To improve our website, services, and research offerings.
- To comply with legal obligations and enforce our Terms of Service.
4. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers — payment processors, cloud infrastructure partners, and analytics tools that help us operate our business, bound by confidentiality obligations.
- Legal compliance — when required by law, regulation, legal process, or governmental request.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection under this policy.
- With your consent — for research collaborations or case studies, only after explicit opt-in.
5. Data Security
We apply industry-standard safeguards, including encrypted storage, private VLANs, access controls, and infrastructure aligned with SOC 2 and ISO 27001 practices. Bare-metal GPU allocations are wiped between tenant sessions, and customer datasets are encrypted at rest and in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account & billing records | Duration of account + 7 years (statutory) |
| Project / model data on GPU instances | Deleted within 24–72 hours of instance termination |
| Support communications | Up to 3 years |
| Website analytics | Up to 26 months |
7. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at hello@infean.in. We will respond within a reasonable timeframe and in accordance with applicable law, including India's Digital Personal Data Protection Act, 2023, where applicable.
8. International Data Transfers
Our infrastructure is hosted across data centers in India and select international regions. Where data is transferred across borders, we apply appropriate contractual and technical safeguards to protect it consistent with this policy.
9. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions or requests, reach us at hello@infean.in.